About Your Local BMW Retailer | Sandal Huddersfield

01484 515515

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

256 ratings and 122 comments received in the last 90 days.

29 July 2025

Always a pleasure to come to Sandal BMW. Nothing is too much trouble and everything is done with care and courtesy.

26 July 2025

Very satisfied. All round service.

08 July 2025

Was made to feel that I was the only customer and had full staff attention whenever I needed them.

05 July 2025

After the sale, Pod Point let me down very badly but Sam Gill at sandal stepped in and helped me with a three pin plug charger until my Pod Point so three could be fixed

03 July 2025

Well balanced discussion

31 May 2025

Our main contact was James Hammond whose professional knowledge was invaluable without the usual sales pressure. We were kept informed at every stage and delivery of our X1 was early

30 May 2025

Handover was very smooth, Sam handled sale and handover, Joshua explained finance agreement well.

07 May 2025

Everyone at BMW treat you with kindness ans respect

05 May 2025

My car wasn't 100% clean Jane had to ask for the car touching up and when I got home it still had water marks all over the doors

29 July 2025

The booking process was easy and the service carried out while I waited which is why I booked that particular service, as I live some distance away from the dealer I choose to use.

29 July 2025

My car was returned cleaned and service. I have no problems or issues.

28 July 2025

Car was left in for a recall job: replacing airbag. I got an appointment easily, job done - Guy who saw me for vehicle collection was friendly and helpful.

28 July 2025

Kept updated and able to make informed choices. Disappointed on this occasion that my car wasn't washed or vacuumed out.

27 July 2025

Dropped off on a Sunday and picked up on the Monday. Great having a dedicated service person to liaise with and contact directly!

27 July 2025

From start to finish I was kept informed of the progress of my car and advised quickly of any additional work needed which was carried out all in the same day

27 July 2025

The load space would not fit the suitcase and a pram going to the airport. Just a few CM short. We had to have the pram on the knees of the rear passengers and we had a baby seat in the back also.

25 July 2025

Excellent

24 July 2025

See above

23 July 2025

Clear report via video

See all reviews

23 July 2025

Everything was on point from making the initial enquiry to booking in and getting the service completed. My expectations were fully managed. I was told it would be ready at a given time and it was. The plus side for me there were no unexpected issues

23 July 2025

Customer service assistants are very pleasant, but I woukd rather speak directly to the tech. My AUC issue unresolved apparantly due to previous owner having fitted aftermarket video screens. Referred me back to VERTU Teeside, 300 mile round trip...

23 July 2025

Everybody helpful I feel confident that the work carried out will be done to the best standard

23 July 2025

I have been bringing my car annually at Sandal for MOT and service. As always it is easy to book, and check in. This year Beth has been very helpful when it is time to collect the car.

20 July 2025

Did exactly what the said in timings and price.

20 July 2025

i previously had a bad experience with another branch so i used sandal huddersfield for the first time for my MOT and i was extremely satisfied with the service provided and will definitely be using BMW Huddersfield as my service partner in future

20 July 2025

Very satisfied comments as per the previous section.

19 July 2025

All of my warranty issues was delt with quickly and promptly by the garage and seemingly to a high standard.

19 July 2025

Please read responses to other questions. Poor service

19 July 2025

Service above expectation, even driven home by BMW driver who was so kind

17 July 2025

Same comments as above

15 July 2025

Everything was relayed to me through out the process

15 July 2025

Really easy booking process and repair / service went without issue.

14 July 2025

Very dissatisfied. Poor communication, unexpected charge for loan car, and rude customer service. I was misled about costs, treated unfairly, and given a dirty loan car. I've never had this issue before at Sandal - this experience was unacceptable.

14 July 2025

After speaking to the service manager Nick smith. My car was looked at.

14 July 2025

Extremely satisfied ,first time going here the customer service was excellent and I was very happy with the whole process very professional and efficient

14 July 2025

See above

12 July 2025

Lauryn which dealt with was good.

11 July 2025

Came in for a battery change. Was in and out in just over an hour. Had a health check done which identified a couple of other problems and was advised to book those in too. Repairs booked in.

10 July 2025

All staff were a credit to BMW.

09 July 2025

The service team were very professional and there communication was excellent

09 July 2025

I should have all liquids checked like coolant etc. After picking up car I had message on dash board that coolant is low. After questioning this in reception I been told this service dont include that despite documents saying it was check and OK

08 July 2025

Car regularly serviced with you reporting on the condition of the car done to a high degree and kept informed on progress during the service

07 July 2025

Facilities were good and able to do some work while waiting for car. Always nice to get an extra clean car back.

07 July 2025

No concerns and good service provided.

07 July 2025

Accommodating and helpful

07 July 2025

Forgot to clear MOT reminder on onboard computer although Beth rectified the issue quickly

07 July 2025

Reception staff did their best (but failed) to get me on your WiFi. Kim was my liaison, and she did a brilliant job. She understood my aggrieved position wrt failed MOT on tyres that I had been told were OK. She overcame subsequent issues wonderfully

05 July 2025

work was very good

04 July 2025

Good efficient service.

04 July 2025

03 July 2025

Service was excellent

01 July 2025

The service and MOT itself was all fine. However, the centre were not aware my vehicle had been dropped off, meaning rather than the initial '2 hours' they advised the job would take, instead it was 2 days.

01 July 2025

Wonderful, pleasant

30 June 2025

Everything was sorted

26 June 2025

Service experience was very good and informative. Only thing if say is we agreed to get it washed and vacced and it never got washed even though we got called at 4 to say it was getting cleaned. Maybe they forgot. Not a biggie but would have been nic

25 June 2025

Communication excellent from booking in, appointment reminders, approximate costs for service, times of servicing, video report and collection.

25 June 2025

As previous comments.

24 June 2025

See above

24 June 2025

Really good staff all friendly and helpful from Kam in parts through to all the service advisors aswell as the reception staff, for me the best BMW dealer I have dealt with.

21 June 2025

Liked the video and transparency provided, my last visit circa 10 years ago felt like I was being up sold needlessly

21 June 2025

Kept up to date from the moment I booked a service to the service being completed

20 June 2025

Great place to work from while waiting for the car to be serviced .

18 June 2025

Everything was done in the time schedule promised with no problems.

18 June 2025

Absolutely fantastic service from Lauryn-Mai and all the staff. The cleaning of the car was a perfect finish to the service. After care call was really good but sorry forgot the lady's name

17 June 2025

AsUsual everything was perfect!

16 June 2025

Really easy booking, great communication and updates, car absolutely spotless when I got it back (that's a huge plus for me :-) ) pricing exactly as quoted.

16 June 2025

as above

16 June 2025

They completed a service as per the requirements of my car, nothing more nothing less. I have no complain or concern on this visit

16 June 2025

Lucy was excellent!

16 June 2025

No complaints at all. First rate.

14 June 2025

See above.

14 June 2025

Very pleased with the service level. Helpful and friendly team, a good experience.

13 June 2025

I was greeted professionally at 12.50 for a 13.00 appointment and was told a service advisor would see me shortly. Unfortunately i had to wait until 13.25 before I was seen with no appology for keeping me waiting which rather surprised me.

12 June 2025

Very professional

11 June 2025

Very friendly staff

11 June 2025

Please see above.

11 June 2025

nothing was too much

11 June 2025

The whole process was seamless from start to finish.

10 June 2025

Fully satisfied

08 June 2025

Had to wait a little longer than expected for the service rep to arrive, but that aside, the service I received was exemplary and I was kept fully updated throughout.

08 June 2025

Smooth and professional service everytime

08 June 2025

The service light was not reset and also the app didn't reset but was quickly remedied.

07 June 2025

easy to deal with

06 June 2025

Outstanding customer service.

06 June 2025

Efficient and courteous staff

05 June 2025

As above

04 June 2025

The work was carried out to a good standard.

03 June 2025

Always very good service by knowledgeable people.

02 June 2025

Because bmw is the best car brand and service levels are better then there German rivals

01 June 2025

As above

01 June 2025

All good

31 May 2025

The young ladies on reception and service reception are excellent

29 May 2025

Good collection service, efficient repairs

29 May 2025

Jeanette was excellent when there was a mix up between where my car was booked in, she was really helpful throughout so it was much appreciated

28 May 2025

My card was collected, repaired and returned as I had gone blind. Now I'm seeing again and everyone came out to see me. I was made very welcome

28 May 2025

Great service, car was cleaned. Thank you.

27 May 2025

The service I received was excellent. From dropping off the keys to collecting the car and being informed inbetween.

26 May 2025

Always the same experience the minute you walk in the door. Staff exceptionally attentive and polite.

26 May 2025

Good job . No stress

26 May 2025

They do good work and are very good at doing what they do in the time they say. Always clean the car great at the end of the work. Nice staff very friendly and good at the work always try to help you.

23 May 2025

Exceptional welcome, great space to be in and kept up to date.

23 May 2025

Bit frustrated. 1 Can't seem to contact service team by email to follow up on the issues below. 2 Offered a free clean and vac - nice perk. But the car (especially wheels) were very dirty and filler cap connector was loose. (Also see below.)

22 May 2025

Despite the car having issues last year, the team and staff consistently deliver the best customer service and really do their best to help with queries and billing challenges

22 May 2025

I only wanted the service a mistake was made No argument Bring the car in we will fix it Only asked for the paint sorting Result was fantastic they had looked at the car and as an apology gone round it and addressed every issue fantastic

21 May 2025

This is NOT my closest BMW dealership but i make the extra effort to travel to Sandal Huddersfield because they look after me and my vehicle properly.. I am made entirely comfortable and that my custom is important. I am made to feel like I matter.

21 May 2025

Appointment was started on time and completed within a reasonable timescale.

19 May 2025

Always kept in the loop as the car is being serviced

18 May 2025

I'm extremely satisfied with the service here. They were thorough and meticulous in every step. After the service, my car was returned spotless - it looked as clean and shiny as a brand-new vehicle. Truly impressed by their professionalism and care

17 May 2025

Welcoming, friendly, professional

16 May 2025

They make you wait ages for the second e consultant to come out, I have been there 15 minutes before now, this time was around 10. I asked the lady on reception to give them a nudge and she everyone complains about this!

14 May 2025

Very happy with my service for my MOT and was a great video to go with the service

13 May 2025

Pleasant and nice staff

12 May 2025

All work completed under warranty so very happy

12 May 2025

Everyone is very helpful

12 May 2025

Keep informed through out the process

08 May 2025

Superb service and information delivered by Jane

07 May 2025

See above - I'm a loyal customer of Sandal - however, standards have slipped, from the experience I've had of late - not your usual high standards. Also, please don't try to upsell me on 4x new tyres in response to a slow puncture on 1x tyre.

07 May 2025

Minor but important issue sorted

07 May 2025

I was kept updated all the way while my vehicle was getting sorted thanks to Gary Millaird, Beata Khennas and the res of the servive team.

06 May 2025

No signage to direct me past the Mini entrance and then no signage to BMW garage reception.

05 May 2025

Very pleasant and efficient staff

05 May 2025

As usual in my experience, everything went well on the visit with friendly staff & timely completion of the job requested.

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