About Your Local BMW Retailer | Sandal Huddersfield

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

204 ratings and 111 comments received in the last 90 days.

21 September 2025

Their professional approach throughout our experience provides with a necessary assurance.

16 September 2025

Updated along the way

15 September 2025

Brilliant

13 September 2025

The handover process is too long

12 September 2025

Completely, from the get go to handover

09 September 2025

Everyone was so nice and made the experience special

04 September 2025

Transaction went as smooth as could hope.

17 August 2025

Mia & Josh, great members of staff, you are lucky to have them.

15 August 2025

Service levels

01 August 2025

The car itself is is excellent and it has been great to drive and is an incredible upgrade from my previous vehicle in terms of performance and convenience, aside from one minor issue that seems easily remedied, I am happy with it!

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29 July 2025

Always a pleasure to come to Sandal BMW. Nothing is too much trouble and everything is done with care and courtesy.

26 July 2025

Very satisfied. All round service.

08 July 2025

Was made to feel that I was the only customer and had full staff attention whenever I needed them.

05 July 2025

After the sale, Pod Point let me down very badly but Sam Gill at sandal stepped in and helped me with a three pin plug charger until my Pod Point so three could be fixed

03 July 2025

Well balanced discussion

21 September 2025

Always get looked after, nothing is too much trouble.

20 September 2025

Very satisfied

18 September 2025

It's was efficient and prompt got, the report was detailed and understanding i

18 September 2025

Good service and it is helpful that you have places to work while the car is serviced.

08 September 2025

They did a good job

04 September 2025

Did exactly what they said they would do in a timely manner, Lauren is exceptional with an old head on young shoulders, straight talking and has common sense which sadly is not so common anymore.

03 September 2025

Not at all, car in worse condition when collected then when it was left with garage.

03 September 2025

As usual it all went very well

03 September 2025

Let's not go over the top here

02 September 2025

Even when things don't go fully to plan they can't do enough to resolve a problem.

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02 September 2025

When things don't go as planned everything was done to sort the problem out

02 September 2025

excellent service, nice comfortable area

31 August 2025

The car was ready and waiting

31 August 2025

Everything done without any fuss.

31 August 2025

All ready on time & friendly staff

30 August 2025

Kept informed on progress and explained where necessary.

29 August 2025

No complaints on staff or the work carried out, just a bit expensive.

29 August 2025

Service reception etc

28 August 2025

I got a free car wash ??

27 August 2025

Very satisfied with everything from the initial booking in, they kept to up to date with everything, to then driving away. No issues at all.

26 August 2025

Because the staff are amazing.

25 August 2025

Always friendly and professional

25 August 2025

As above

23 August 2025

As above

23 August 2025

Service is great, but there are a lot of additional extras that can be pricey.

22 August 2025

Very

22 August 2025

Everything happened on time with very polite and informative staff.

21 August 2025

Good service, reception quite terrible.

21 August 2025

Very organised.

20 August 2025

My car was ready as advised by Mathew Clark

19 August 2025

service advisor Beth was really helpful informative friendly approachable understandably things were required but that is part of the service and running a vehicle even been off the road for couple of days but was kept mobile happy with it all

18 August 2025

As anove

16 August 2025

Good level of service as usual

16 August 2025

Friendly & efficient service as always

14 August 2025

Other than the hassle of getting taxis/lifts to/from the dealership, all ok.

14 August 2025

No good poor service

14 August 2025

Service booking and customer service was very good

13 August 2025

Because you knew the parts needed for the recall notice weeks in advance so should have had them. I had to have time off work as I couldn't use my car.

13 August 2025

Amateur and ignorant service staff at Sandal Huddersfield.

12 August 2025

No hassle

12 August 2025

It goes smoothly

10 August 2025

Everything was done smoothly

09 August 2025

Excellent service provided by the team

07 August 2025

Service was done on time and with no fuss

06 August 2025

Service delivered beyond expectation.

06 August 2025

Amazing friendly staff

05 August 2025

No fuss and easy drop off and pick up.

05 August 2025

Comments as above

02 August 2025

Good, helpful service. Pleasant waiting area while car serviced.

31 July 2025

Very professional

31 July 2025

Booked in my car for a fault that appeared on my screen ,and was looked after by Lauryn Heaton in Service. Excellent service from start to finish with regular phone calls to keep me informed though the various stages of the repair.

29 July 2025

My car was returned cleaned and service. I have no problems or issues.

29 July 2025

The booking process was easy and the service carried out while I waited which is why I booked that particular service, as I live some distance away from the dealer I choose to use.

28 July 2025

Kept updated and able to make informed choices. Disappointed on this occasion that my car wasn't washed or vacuumed out.

28 July 2025

Car was left in for a recall job: replacing airbag. I got an appointment easily, job done - Guy who saw me for vehicle collection was friendly and helpful.

27 July 2025

From start to finish I was kept informed of the progress of my car and advised quickly of any additional work needed which was carried out all in the same day

27 July 2025

Dropped off on a Sunday and picked up on the Monday. Great having a dedicated service person to liaise with and contact directly!

27 July 2025

The load space would not fit the suitcase and a pram going to the airport. Just a few CM short. We had to have the pram on the knees of the rear passengers and we had a baby seat in the back also.

25 July 2025

Excellent

24 July 2025

See above

23 July 2025

Everybody helpful I feel confident that the work carried out will be done to the best standard

23 July 2025

Clear report via video

23 July 2025

Everything was on point from making the initial enquiry to booking in and getting the service completed. My expectations were fully managed. I was told it would be ready at a given time and it was. The plus side for me there were no unexpected issues

23 July 2025

Customer service assistants are very pleasant, but I woukd rather speak directly to the tech. My AUC issue unresolved apparantly due to previous owner having fitted aftermarket video screens. Referred me back to VERTU Teeside, 300 mile round trip...

23 July 2025

I have been bringing my car annually at Sandal for MOT and service. As always it is easy to book, and check in. This year Beth has been very helpful when it is time to collect the car.

20 July 2025

Very satisfied comments as per the previous section.

20 July 2025

Did exactly what the said in timings and price.

20 July 2025

i previously had a bad experience with another branch so i used sandal huddersfield for the first time for my MOT and i was extremely satisfied with the service provided and will definitely be using BMW Huddersfield as my service partner in future

19 July 2025

All of my warranty issues was delt with quickly and promptly by the garage and seemingly to a high standard.

19 July 2025

Please read responses to other questions. Poor service

19 July 2025

Service above expectation, even driven home by BMW driver who was so kind

17 July 2025

Same comments as above

15 July 2025

Everything was relayed to me through out the process

15 July 2025

Really easy booking process and repair / service went without issue.

14 July 2025

Very dissatisfied. Poor communication, unexpected charge for loan car, and rude customer service. I was misled about costs, treated unfairly, and given a dirty loan car. I've never had this issue before at Sandal - this experience was unacceptable.

14 July 2025

After speaking to the service manager Nick smith. My car was looked at.

14 July 2025

Extremely satisfied ,first time going here the customer service was excellent and I was very happy with the whole process very professional and efficient

14 July 2025

See above

12 July 2025

Lauryn which dealt with was good.

11 July 2025

Came in for a battery change. Was in and out in just over an hour. Had a health check done which identified a couple of other problems and was advised to book those in too. Repairs booked in.

10 July 2025

All staff were a credit to BMW.

09 July 2025

The service team were very professional and there communication was excellent

09 July 2025

I should have all liquids checked like coolant etc. After picking up car I had message on dash board that coolant is low. After questioning this in reception I been told this service dont include that despite documents saying it was check and OK

08 July 2025

Car regularly serviced with you reporting on the condition of the car done to a high degree and kept informed on progress during the service

07 July 2025

Accommodating and helpful

07 July 2025

No concerns and good service provided.

07 July 2025

Forgot to clear MOT reminder on onboard computer although Beth rectified the issue quickly

07 July 2025

Facilities were good and able to do some work while waiting for car. Always nice to get an extra clean car back.

07 July 2025

Reception staff did their best (but failed) to get me on your WiFi. Kim was my liaison, and she did a brilliant job. She understood my aggrieved position wrt failed MOT on tyres that I had been told were OK. She overcame subsequent issues wonderfully

05 July 2025

work was very good

04 July 2025

Good efficient service.

04 July 2025

03 July 2025

Service was excellent

01 July 2025

The service and MOT itself was all fine. However, the centre were not aware my vehicle had been dropped off, meaning rather than the initial '2 hours' they advised the job would take, instead it was 2 days.

01 July 2025

Wonderful, pleasant

30 June 2025

Everything was sorted

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