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ABOUT SANDAL HUDDERSFIELD.

Find out more about what we do and our team.

Meet the team

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Richard Avery

Dealer Principal
  • Years at the dealership 20
  • Years in the industry 20
  • Department Management
  • Hobbies Music

James Whitefield

Sales Manager
  • Years at the dealership 13
  • Years in the industry 19
  • Department Sales
  • Hobbies Walking and Spending time with Family

Chris Cole

Assistant Sales Manager
  • Years at the dealership 2
  • Years in the industry 25
  • Department Sales
  • Hobbies Swimming and spending time with family

Chris Kendal

Retail Manager
  • Years at the dealership 9
  • Years in the industry 13
  • Department Sales
  • Hobbies Golf, Watching Rugby Union and Spending time with family

Gary Millaird

Retail Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department Sales
  • Hobbies Motor Racing, Dog Walking and spending time with the family

Kate Knowd

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales
  • Hobbies Cooking, Music and Driving

Giles Brett

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Golf, Eating Out and Spending Time with the Family

James Hammond

Sales Executive
  • Years at the dealership 1
  • Years in the industry 10
  • Department Sales
  • Hobbies Motor Racing & Pets

Thomas Yau

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies MMA, Tennis, Texas Hold'em Poker

Tom Jennings

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Janet Townend

Sales Executive
  • Years at the dealership 11
  • Years in the industry 19
  • Department Sales
  • Hobbies Horse Riding

Sam Chadwick

Product Genius
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Cycling

Gareth Virr

Concierge
  • Years at the dealership 5
  • Years in the industry 5
  • Department Reception
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

as above

Service

From initial "Meet and Greet" at Reception through to leaving the showroom the BMW staff I came in to contact with were excellent with their customer focused service. In particular the Maintenance Manager Karl Goodyear, was excellent & very attentive

Service

Excellent, professional and courteous treatment as soon as contact is made with any of the staff at all levels

Service

Sandal did what they were asked to do at the estimated cost.

Service

The whole experience was very good. My car passed it's MOT test and I was delighted on collection that it had been cleaned.

Service

PROMPT SERVICE

Service

Easy fast service

Service

Everything done I have just one problem since the car came back and that's is that the passenger door isn't opening automatically. I am sure something has been switched and I need to ring them

Service

The activity went without issues.

Service

I was told two different stories over a warranty issue

Service

Service dates not correct but told to go back to Park Lane, 300 mile trip! When it was reset, the dates still did not match neither the date of first registration or pre delivery checks and no explanation given.

Service

Helped get the device done quickly as I had to leave for an appointment and staff very helpful.

Service

Did everything asked of them

Service

Ready on time and a nicely cleaned car to drive home in!

Service

Excellent service and kept informed at every stage

Service

As part of the Warranty Check you've clearly changed the tyre pressures. You didn't tell me this, and explains why the car has been handling very differently in the intervening period (just checked them today).

Service

The simple difference with Sandal is that they are very customer focused, they get to know the needs and wants of each individual customer, that results in a tailor made service to ensure repeat business time and time again.

Service

Service done timely, on price, all in order. 530e lent for demo.

Service

I have no complaints whatsoever

Service

A reasonable level of service and friendly staff

Service

I have used Sandal BMW for many years and have always found the service friendly and efficient.

Service

Experienced competent personnel

Service

A courtesy car was found for me an d the work was comleted to my satisfaction

Service

very smooth from start to finish of the process

Service

Services very good, price is what stops 5 stars

Service

Part of a service contract

Service

Very good

Service

Quick job well done

Service

Professional approach

Service

As already said reallt

Service

See above.

Service

Have taken car in on 4 separate occasions for same issue.

Service

50 minutes wait to collect the car. I was told that was going to be ready by 12:00, I called at 13:55 for the collection and I did wait the above mentioned time. This is unacceptable. Not impressed.

Service

Per above, on this occasion I had to return for the service light to be reset - its a minor thing but the attention to detail should be there to make sure this kind of thing does not happen.

Service

They are always very accommodating and friendly. I had a bad experience at BMW in Leeds and now travel specifically to Huddersfield as they are so friendly and helpful.

Service

Clear and concise information throughout

Service

Problem solved in a short time and my car was cleaned and washed afterwards which saved me a job Also the problem was explained to me afterwards and any questions I had were answered

Service

After a run of very poor service experiences at least this one went mostly to plan. Glad I declined the advised £185 new tyre as it proved to be a minute screw that hadn't even punctured, though in fairness they said they hadn't tried removing it.

Service

Car was serviced and valeted as agreed but was not ready at the promised time. I was informed of a software update at time of booking but not warned that this would erase all personal settings from my car including saved destinations in the sat nav

Service

I was happy with the staff member who dealt with me.. however the rattle is still there, but I understand that they believed it fixed as a screw was loose in the dash speaker. I'm happy the exhaust was replaced, but I've noticed two marks on it since

Service

Car nice clean and tidy

Service

Kept informed throughout good communication.

Service

Very efficient service but the dealer continually associates my vehicle with my ex wife.

Service

Process of purchasing smooth and seamless.

Service

Sandal Huddersfield is not my local dealer but when I had a recent problem with my car, at the end of its warranty, and which need fairly urgent attention, there service and response was absolutely first rate.

Service

My issue was handled very efficiently, albeit relatively expensive, a discount was provided and everything was done to minimise the cost.

Service

Quick efficient service and reasonable price

Service

Easy to arrange appointment. kept up to date with progress - service completed on time. Car valeted to a high standard!

Service

Everything went to plan.

Service

Having been in for a knocking noise and indicator issue the new light took over a week to arrive and the car would not be released until this arrived.

Service

Their customer service from start to finish was simply superb! They are quite clearly trained to a high standard in delivering the highest level of CS.

Service

Great service, no issues

Service

Was miscommunicated price but this was easily resolved to my satisfaction. Kept me up to date. Best service booking so far at Sandal.

Service

Excellent service from Lexi and Carl in service, friendly and accommodating reception staff. You worked hard to resolve the issues with my vehicle and were good enough to do work under warranty without too much effort and I am very happy with the ou

Service

Had a minor fault which was sorted quickly under warranty.

Service

The answer is carl.... give the man a promotion and a pay rise

Service

very satisfied with the work carried out. Would have given them five stars, except I was kept waiting around for a long time with nobody keeping me informed of the progress with my car.

Service

See comments above

Service

After a previous poor experince, Ian the service manager was very accommodating and professional with his service. Happy to use Sandal if Ian is looking after me.

Service

The service was really terrible and I felt disrespected and insulted by the staff member who was in charge of the courtesy car. He ignored what I said and proceeded to charge me £216 for damage to a courtesy car - a paint damage which I did not cause

Service

Very efficient and polite

Service

completed on time and at a very fair price

Service

Efficient and helpful.

Service

good communication and mechanical service, valeting could have been better!

Service

The staff were helpful however I am very wary of the company as I received extremely poor service when I bought my car from you. This will likely take something exceptional to change my opinion

Service

Always kept waiting to pick up the car

Service

This job was a recall on my car, booked in and done and quick speed

Service

You booked me in to the wrong service depot and wouldn't change the location so I had to drive to the other place

Service

Work completed on schedule and informed advice given

Service

Perfect service and everything was completed on time while I waited.

Service

Based on comments provided in the first answer

Service

Kept informed and and received a vehicle health check.

Service

Staff seem very busy, I had to keep chasing for confirmation to collect my vehicle which was ready but no-one had time to tell me.

Service

Wait time to get a curtesy car

Service

Staff member prompt, informative and followed up with updates as promised

Service

good team

Service

They can't find anything wrong with my car even when I told them what is wrong

Service

It was quick and serice for the hire car was spot on.

Service

I was kept informed of what was happening to my car. Very good staff.

Service

No hassle and very professional set-up

Service

Brilliant customer service

Sales

Good staff

Sales

Whats to say I love my car..

Sales

The handover was very good and James went through all the features before I left the showroom

Sales

Excellent sales assistant (Rachel Johnson) who was helpful and knowledgeable as was her Manager

Sales

Gary and Sam worked hard to ensure I got the new vehicle I wanted. They dealt with legacy issues of my previous car. They made sure I was updated along the way and the collection day was superb, really made the whole experience excellent.

Sales

The person i dealt with was fantastic i cannot praise him and the dealership enough.

Sales

Great service