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Great service, no issues
Was miscommunicated price but this was easily resolved to my satisfaction. Kept me up to date. Best service booking so far at Sandal.
Excellent service from Lexi and Carl in service, friendly and accommodating reception staff. You worked hard to resolve the issues with my vehicle and were good enough to do work under warranty without too much effort and I am very happy with the ou
Had a minor fault which was sorted quickly under warranty.
The answer is carl.... give the man a promotion and a pay rise
very satisfied with the work carried out. Would have given them five stars, except I was kept waiting around for a long time with nobody keeping me informed of the progress with my car.
See comments above
After a previous poor experince, Ian the service manager was very accommodating and professional with his service. Happy to use Sandal if Ian is looking after me.
The service was really terrible and I felt disrespected and insulted by the staff member who was in charge of the courtesy car. He ignored what I said and proceeded to charge me £216 for damage to a courtesy car - a paint damage which I did not cause
Very efficient and polite
completed on time and at a very fair price
Efficient and helpful.
good communication and mechanical service, valeting could have been better!
The staff were helpful however I am very wary of the company as I received extremely poor service when I bought my car from you. This will likely take something exceptional to change my opinion
Always kept waiting to pick up the car
This job was a recall on my car, booked in and done and quick speed
You booked me in to the wrong service depot and wouldn't change the location so I had to drive to the other place
Work completed on schedule and informed advice given
Perfect service and everything was completed on time while I waited.
Based on comments provided in the first answer
Kept informed and and received a vehicle health check.
Staff seem very busy, I had to keep chasing for confirmation to collect my vehicle which was ready but no-one had time to tell me.
Wait time to get a curtesy car
Staff member prompt, informative and followed up with updates as promised
It was quick and serice for the hire car was spot on.
They can't find anything wrong with my car even when I told them what is wrong
I was kept informed of what was happening to my car. Very good staff.
No hassle and very professional set-up
They always listen
Great customer service
The wheel was put back on with locking nuts so tight that car is having to be taken to engineers to get it off. As a result the locking nut remover is now broken and needs replacing.
I tend to sit and wait and the environment is comfortable enough for me to get some work done while I'm there.
I've always received a first class service however this last time I was disappointing because I was given conflicting information from the sales team.
As above and the process of booking in, dropping off the vehicle and receiving an overview of the work that had been undertaken was all explained clearly to me.
Just felt ripped off
Professional from start to finish. I could not fault the service I received from Sandal Huddersfield. Great communication and car fixed & ready by the agreed time. Car was beautifully clean, inside & out. Technician who did the work a cream it to BMW
See above. I have bought 2 brand new cars off Sandal and also 2 x 5 year service packs. Given the run around by Mark in the service department. Could never get directly in touch with anyone. Had to leave a message as they were always away from
Unable to find the leak in the boot area
Jason was very helpful and just in general really professional.
The staff really helped me with every assistance I needed and ere very nice people who come out of their way to assist its customers.
Great friendly experienced staff.
No loan car available repeat failure of vehicle although service repondant did say as a 'gesture of goodwill' no charge made They did clean the car but it's the agro failure causes and not what you would expect
as above answer plus the comfort of the premises
my service was arranged at short notice and i really appreciated the 2 hour turnaround time.
This is not the first time Sandal have dealt with me at short/no notice to suit my convenience including one occasion when they carried out a major service which was overdue when I had arrived without an appointment
Very courteous and professional staff
This is not my local dealer but following an incident that required vehicle to be recovered by BMW Assist, Sandal at Huddersfield was the closest. They couldn't have been more welcoming and helpful dealing with this unplanned inbound.
It was agreed that the vehicle would be collected, serviced and returned to me by Graham, this was done as agreed and the vehicle was cleaned inside & out. Fantastic service, thank you
Car took longer to be serviced and this was very inconvenient.
Efficient and on time. Communication effective. Lexi friendly, informative and a pleasure to deal with
I was at the garage pretty much all day as new parts had to be ordered. I was also experiencing problems with the hand brake not holding. To try to improve this it needed thd brakes to have new parts but there is minimal improvement.
Explained what teniesue was and that it had been resolved
Efficiency good communication with service team
No fault with service provided. Conducted in timely manner and courtesy vehicle offered.
I have absolutely no reason to complain.
Tyres were expensive compared to competition and meant I had to go elsewhere to replace these despite spending over £1600 on service, suspension and new brakes, I felt this could if been matched. Cost me time to sort out.
My car went in for an mot they had to keep it overnight so they supply me with a car fantastic service
Poor service and lack of communication.
Excellent service done on time
Service completed, although it did take longer than originally anticipated as they also completed work on a faulty EGR cooler at the same time (a week before I got my letter about it). They did speak with me about this before starting.
Always no trouble if have any problems excellent sales service
Email sent to head of BMW sandal and have not had a response either to this complaint made.
The staff were helpful with everything.
Schedule my visit alongside a university viewing for my daughter, and the receptionist, I did not grab her name, offered friendly and personal information on Huddersfield university which was fantastic and much appreciated.
From going in to Sandals to coming out i found everyone one i met very helpful and friendly and the work was done very quickly
Met my need and pointed me in right direction
Appointment arranged quickly without any fuss.
Friendly staff and very efficient service.
I had some issues with the service department, however, in later days this was fully resolved by the service manager. The sales staff were very good although more technical information and increased accuracy would have been appreciated.
In dealership experience very poor. Collection and delivery staff were polite and efficient.
I chose the option to wait for my car and the time ran over slightly
They got the job done eventually, car not washed or cleaned, took nearly 30 minutes to collect and do the paperwork etc, then he forgot the keys. Given there was no remedial work it shoudl have bene a quick 5 mins payment and leave.
Service is always very good.
Very happy with every part of the visit
good communication by sales contact
Choosing my new car, negotiating a deal and picking up my car was faultless. Coffee Machine in the showroom is amazing and the staff were great. Being able to uncover my new car and drive it out of the showroom was the cherry on top of the cake.
100% experience was perfect, kept up to date, people seemed almost as excited as I was to see the car when it arrived, enhancing the experience.
Staff at Sandal BMW Huddersfield very friendly and obliging. James Hammond arranged for me to have a 24 hour test drive which was excellent.