No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Once again no problem
Very efficient. Car was booked in for service within a week of requesting. Greeted in reception and as promised car service complete and car washed within 2 hours.
You carried out the work as promised and I collected a nice clean car inside and out. Thank you.
seen straight away
All my requirements were met
one of the best garages in huddersfield if not the best.
From initial "Meet and Greet" at Reception through to leaving the showroom the BMW staff I came in to contact with were excellent with their customer focused service. In particular the Maintenance Manager Karl Goodyear, was excellent & very attentive
Sandal did what they were asked to do at the estimated cost.
Excellent, professional and courteous treatment as soon as contact is made with any of the staff at all levels
The whole experience was very good. My car passed it's MOT test and I was delighted on collection that it had been cleaned.
The sales staff were very good and I have no complaints. I did have issue with a recall that was not handled to my satisfaction although it should be noted that once raised the issue, the service manager (Mark Huggins) stepped in and was outstanding.
Easy fast service
Everything done I have just one problem since the car came back and that's is that the passenger door isn't opening automatically. I am sure something has been switched and I need to ring them
The activity went without issues.
I was told two different stories over a warranty issue
Service dates not correct but told to go back to Park Lane, 300 mile trip! When it was reset, the dates still did not match neither the date of first registration or pre delivery checks and no explanation given.
Helped get the device done quickly as I had to leave for an appointment and staff very helpful.
Did everything asked of them
Ready on time and a nicely cleaned car to drive home in!
Excellent service and kept informed at every stage
As part of the Warranty Check you've clearly changed the tyre pressures. You didn't tell me this, and explains why the car has been handling very differently in the intervening period (just checked them today).
The simple difference with Sandal is that they are very customer focused, they get to know the needs and wants of each individual customer, that results in a tailor made service to ensure repeat business time and time again.
Service done timely, on price, all in order. 530e lent for demo.
A reasonable level of service and friendly staff
I have no complaints whatsoever
I have used Sandal BMW for many years and have always found the service friendly and efficient.
Experienced competent personnel
A courtesy car was found for me an d the work was comleted to my satisfaction
very smooth from start to finish of the process
Part of a service contract
Services very good, price is what stops 5 stars
Quick job well done
As already said reallt
50 minutes wait to collect the car. I was told that was going to be ready by 12:00, I called at 13:55 for the collection and I did wait the above mentioned time. This is unacceptable. Not impressed.
Have taken car in on 4 separate occasions for same issue.
Per above, on this occasion I had to return for the service light to be reset - its a minor thing but the attention to detail should be there to make sure this kind of thing does not happen.
They are always very accommodating and friendly. I had a bad experience at BMW in Leeds and now travel specifically to Huddersfield as they are so friendly and helpful.
Clear and concise information throughout
Problem solved in a short time and my car was cleaned and washed afterwards which saved me a job Also the problem was explained to me afterwards and any questions I had were answered
After a run of very poor service experiences at least this one went mostly to plan. Glad I declined the advised £185 new tyre as it proved to be a minute screw that hadn't even punctured, though in fairness they said they hadn't tried removing it.
Car was serviced and valeted as agreed but was not ready at the promised time. I was informed of a software update at time of booking but not warned that this would erase all personal settings from my car including saved destinations in the sat nav
I was happy with the staff member who dealt with me.. however the rattle is still there, but I understand that they believed it fixed as a screw was loose in the dash speaker. I'm happy the exhaust was replaced, but I've noticed two marks on it since
Car nice clean and tidy
Very efficient service but the dealer continually associates my vehicle with my ex wife.
Kept informed throughout good communication.
Sandal Huddersfield is not my local dealer but when I had a recent problem with my car, at the end of its warranty, and which need fairly urgent attention, there service and response was absolutely first rate.
Process of purchasing smooth and seamless.
My issue was handled very efficiently, albeit relatively expensive, a discount was provided and everything was done to minimise the cost.
Quick efficient service and reasonable price
Easy to arrange appointment. kept up to date with progress - service completed on time. Car valeted to a high standard!
Everything went to plan.
Having been in for a knocking noise and indicator issue the new light took over a week to arrive and the car would not be released until this arrived.
Their customer service from start to finish was simply superb! They are quite clearly trained to a high standard in delivering the highest level of CS.
Excellent service from Lexi and Carl in service, friendly and accommodating reception staff. You worked hard to resolve the issues with my vehicle and were good enough to do work under warranty without too much effort and I am very happy with the ou
Was miscommunicated price but this was easily resolved to my satisfaction. Kept me up to date. Best service booking so far at Sandal.
Great service, no issues
Had a minor fault which was sorted quickly under warranty.
The answer is carl.... give the man a promotion and a pay rise
very satisfied with the work carried out. Would have given them five stars, except I was kept waiting around for a long time with nobody keeping me informed of the progress with my car.
See comments above
After a previous poor experince, Ian the service manager was very accommodating and professional with his service. Happy to use Sandal if Ian is looking after me.
The service was really terrible and I felt disrespected and insulted by the staff member who was in charge of the courtesy car. He ignored what I said and proceeded to charge me £216 for damage to a courtesy car - a paint damage which I did not cause
Very efficient and polite
completed on time and at a very fair price
Efficient and helpful.
good communication and mechanical service, valeting could have been better!
The staff were helpful however I am very wary of the company as I received extremely poor service when I bought my car from you. This will likely take something exceptional to change my opinion
Always kept waiting to pick up the car
This job was a recall on my car, booked in and done and quick speed
You booked me in to the wrong service depot and wouldn't change the location so I had to drive to the other place
Work completed on schedule and informed advice given
Perfect service and everything was completed on time while I waited.
The shear ease of the deal was a pleasure
Brilliant customer service
Whats to say I love my car..
The handover was very good and James went through all the features before I left the showroom
Excellent sales assistant (Rachel Johnson) who was helpful and knowledgeable as was her Manager
Gary and Sam worked hard to ensure I got the new vehicle I wanted. They dealt with legacy issues of my previous car. They made sure I was updated along the way and the collection day was superb, really made the whole experience excellent.
The person i dealt with was fantastic i cannot praise him and the dealership enough.