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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
365 ratings and 173 comments received in the last 90 days.
12 January 2025
First time Ive used Sandal BMW Huddersfield and i must say it was a pleasurable experience from start to finish. Lovely and caring people.
11 January 2025
Very professional and good advice given, Gary ,Chris and Beata worked very hard to help me make the purchase.
10 January 2025
From start to finish I was made to feel very welcome and very well looked after by all of the team. Special thanks to Jane my sales executive who was very knowledgable and extremely professional, she knows her job well! Thank you guys !!
08 January 2025
All went as arranged
22 December 2024
Our sales executive Sam, was brilliant kept us informed throughout the whole process. Would love to deal with sam when the time comes to buying a new car in the future
17 December 2024
Car was in good time with easy hand over
06 December 2024
I was always dealt with in a professional manner, but without formality. It was always possible to discuss things by phone, with phone calls returned quickly when they could be taken immediately.
04 December 2024
From placing the order Gary Milliard kept us informed every step of the way. Hand over was as always very special and Sam and Gary were very helpful on setting the car up.
02 December 2024
The purchase was all done over the phone and via email, all my questions were answered quickly my James
29 November 2024
Great service. Friendly and yet professional as always.
29 November 2024
Great service from all involved and Sam was lovely to do business with.
29 November 2024
Excellent customer care ??
22 November 2024
Very well looked after.
16 February 2025
Very satisfied, very easy process from initial phone call booking the car in, to collection.
14 February 2025
Easy to arrange the service - polite and professional at all times
13 February 2025
The team was great just disappointing about the car
12 February 2025
Very satisfied, didn't have one issue. Tyler was brilliant from the start to the end. She kept in contact from the day before my booking right up until I got my car back. Sorted me out a courtesy car at short notice.
12 February 2025
Very happy.
11 February 2025
In the 3 year's since I've been using sandal bmw ( Huddersfield) alhamdulila no issues whatsoever so ever
09 February 2025
Everything was completed and updates were regular
09 February 2025
Really appreciated the complementary valet and video following safety call back. Friendly and helpful staff
06 February 2025
Would have been nice to have been offered a drink! Apart from that, everyone I walked past said hello or good morning and every was extremely pleasant.
06 February 2025
I've had very bad experience before at Sandal Huddersfield
04 February 2025
Everything went as smoothly as it could
04 February 2025
Work carried out exactly as described and car spotless when returned to me
03 February 2025
Very efficient service. The car was ready when they said cleaned and sparkling
03 February 2025
The service was excellent.
03 February 2025
Totally satisfied with the service provided
03 February 2025
Helpful
03 February 2025
I have always found the staff at Sandal to be friendly, efficient and knowledgeable about their products.
02 February 2025
You always solve any problems and keep me advised when the service will be completed.
02 February 2025
Staff members were very friendly
02 February 2025
Excellent communication from start to finish
02 February 2025
Excellent service from Sandal Huddersfield - really happy with the support and information given to me by all the staff i dealt with. Friendly and supportive as well.
02 February 2025
Found the video really helpful. Car was washed and cleaned inside, looked like a new car!!
01 February 2025
Superficial inspection. Ignored the narrative. Very poor
01 February 2025
Has above friendly staff and explained everything
01 February 2025
Tyler went over and above to provide us with a great service
31 January 2025
One small problem this time but dealt with to my satisfaction. I had to return the following day to have a fault remedied I always give 5 stars. Perhaps this time it should be four and a half.
30 January 2025
Very well looked after , i feel my custom is valued. Car returned clean inside and out I would just add that the wait for a service appointment is about one month, i think that should possibly be looked at
30 January 2025
From start to finish, everything was explained in detail about what is going to happen to my vehicle, Sandal BMW Huddersfield gave me a collection time and stuck to their word. Fantastic team.
29 January 2025
Great service
28 January 2025
My recent experience was horrendous and i will not consider using the service department for either of my 2 vehicles again. From losing my car in the compound for 20 minutes to having the vehicle 3 days for a minor issue.
28 January 2025
Being told I'm going to have to pay for a diagnostic check after the problems with my car came after a recall. Shocking behaviour
28 January 2025
best BMW garage I have ever been too and ive owned alot of BMW's
28 January 2025
No communication throughout.
27 January 2025
All went to plan. On time and good communication.
27 January 2025
Everything went according to plan, staff were very helpful and polite
27 January 2025
First class treatment.
25 January 2025
The service advisor went above and beyond to accommodate my additional request. Car delivered to timeframe agreed
25 January 2025
Looked after
25 January 2025
Slightly slow in emailing estimates for work
24 January 2025
Efficient and helpful
23 January 2025
Excellent
23 January 2025
The bodyshop manager in particular was very knowledgeable . She kept me informed at each stage. The work done on my car was excellent.
23 January 2025
Would have been 5* however my car, which I dropped off at 8am, wasn't ready to collect until the morning after. This was due to it not being completed until 5:30pm which was an hour after I finish work and was therefore back at home.
22 January 2025
Very efficient
22 January 2025
All work completed as expected and reviewed with me when arrived to pick up car. Car cleaned outside and in which was appreciated too
22 January 2025
Headlight replacement was fitted on the same day and on time for me to collwct
22 January 2025
good service, but vehicle handed back 40 minutes after agreed time
21 January 2025
All issues addressed to our satisfaction, however we're still awaiting the vehicle inspection video sending through from Beth.
21 January 2025
Helped to arrange curtesy car made life easy
20 January 2025
completely satisfied 10 out of 10
20 January 2025
Service is good, nice environment.
19 January 2025
All work was carried out as required. Whilst in for recall, addition work was identified. This was notified and quoted at full cost for approval. I have a comprehensive warranty but had to point this out. I believe they should check this before quote
15 January 2025
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15 January 2025
I was totally empowered and given opportunity for informed decision making
15 January 2025
Unfortunately this occasion there was 2 requests missed. One was a request for the mot to be carried out and one to check the door seal on the drivers door
15 January 2025
First class service as expected.
14 January 2025
Whoever is doing the hiring is doing a good job
14 January 2025
Car booked in for 10.00am, I was waiting for car on site, still on car park at 10.40, simple recall.
14 January 2025
I have had my car 10 years and had all my servicing and repairs carried out by Sandal Huddersfield and have no complaints. Communication is good, pricing not unreasonable and the work seems to be of a high standard.
14 January 2025
Full service done and paid but problem with exhaust which is under warranty, did nothing about it, said they would call to arrange re booking it back in. Never have, very unprofessional
14 January 2025
They were brilliant. We needed a service at short notice and despite them being very busy they fitted us in and did a great job.
13 January 2025
Job completed within the suggested time frame and was made very comfortable during my wait. Car came back gleaming too!! Thank you all.
13 January 2025
Simple, easy, straight forward and very helpful.
13 January 2025
They did exactly what they said was needed
12 January 2025
Car was booked in for MOT which was done without problems but the car is still warning MOT is due.
12 January 2025
All work completed Good communication Helpful staff
12 January 2025
The service I recieved was very good,I was kept informed and I was very happy with all aspects of the service.
10 January 2025
Car was in for recall work & everything went as scheduled. Very pleased with the service provision.
09 January 2025
Service carried out for a reasonable price Car provided for convenience and the staff were friendly helpful and knowledgeable.
07 January 2025
Good
05 January 2025
The experience was really good. The lovely lady deserves a raise for looking after me. Made the trip very seamless
05 January 2025
Car was with you from 8.30am(as requested). I asked to be called before 3.45pm as my last train to get to Huddersfield so I was there for closing was at 4.05pm. Nobody called me (this also happened on my last visit). No video sent either. No car wash
02 January 2025
Service was fine but a bit disappointed that a broken coil spring was not identified until after 3 hours of waiting so the MOT failure meant I could not drive the vehicle home. Assistance was good but earlier identification would have avoided wait
29 December 2024
Totally competent and the work happened speedily whilst i drank coffee :)
29 December 2024
No hassle, friendly, quality service
29 December 2024
Customer service was fantastic
28 December 2024
The experience of the service was great from start to finish. I was able to work comfortably for a couple of hours with free refreshments, whilst I waited for my service to be carried out. The video of the car inspection was an added bonus.
28 December 2024
Was kept waiting all day which wasn't great and communication wasn't great about how long it would be.
27 December 2024
Good overall service
27 December 2024
Car still has the same fault. Staff are nice professional.
26 December 2024
I have a yellow engine warning light, this makes me concerned to drive the car any distance, I cannot get a service appointment for a month, two stars is probably generous.
26 December 2024
Always professional
26 December 2024
Would've been five. But on my visit there were no gluten free snacks.
26 December 2024
Great service.
25 December 2024
Pleasant professional members of the staff
25 December 2024
Very bad
25 December 2024
The staff could not have done enough with my required changes due to being called into work at the children's home I work at. They kept the car overnight for me and were friendly and professional at all times.
23 December 2024
Car went in for a recall, they were accomodating and even Vacc-ed and washed the car before handover
23 December 2024
On this occasion Sandal Huddersfield did not provide a complementary wash and clean service. My car was left the car park for collection in the same state with the plastic cover left near the pedals.
23 December 2024
Promised a callback & booking within the week, waited a week - no response I had to chase, now waiting until the 15th jan
23 December 2024
Good communication and proactive.
23 December 2024
I felt my service experience overall seemed to be very disorganised, and not customer orientated.
22 December 2024
Lovely staff, very helpful and friendly especially Bethany in services and the reception ladies. The whole experience was so easy and smooth
21 December 2024
Did what was needed, friendly & trustworthy staff
19 December 2024
Everything was done quickly and I was kept in the loop with a friendly service
19 December 2024
Friendly staff to assist when asked
18 December 2024
The three jobs where completed
18 December 2024
I have never been disappointed with Sandal BMW
18 December 2024
Efficient and welcoming.
17 December 2024
Excellent service
17 December 2024
Thank you Anya Hale for your kindness and being so understanding and helpful. Thank you parts team.
17 December 2024
Overall very good, because the fault was fixed.
16 December 2024
Very good service
15 December 2024
This was a recall which I wasn't happy about the inconvenience as it's the third one on this car. I was pleased however to receive a voucher for future work which went some way to alleviating my annoyance.
15 December 2024
Friendly service at all times.
14 December 2024
Friendly and efficient
14 December 2024
Car cleaned as part of service
14 December 2024
The standard of service falls short of previous experience of using Sandals.
13 December 2024
Given good service - overall quality to be fair
13 December 2024
Again thanks to Anya Hale for ensuring everything runs smoothly
13 December 2024
As before. Let me change the date without issue.
12 December 2024
Again, a very professional procedure from booking the service, dropping the car off and picking it up again within the time frame promised.
12 December 2024
Good customer service
11 December 2024
The whole experience was very well managed and I felt my vehicle was left in good hands
11 December 2024
Great customer service
11 December 2024
Outstanding service
10 December 2024
Good place
10 December 2024
Very professional and prompt service
09 December 2024
Fantastic experience overall in service / customer service and pricing. Thanks again.
08 December 2024
Requested that the car was finished as I had a prior engagement, phone call received earlier than I needed to pick up so very happy with their customer service.
08 December 2024
Quickly met by service manager and car ready as promised within 2 hours service done and washed and vacced!
07 December 2024
Excellent customer service
06 December 2024
Staff are friendly and approachable.
06 December 2024
Usual friendly and professional staff. In addition to the work needed to be done, the car was cleaned inside out.
05 December 2024
got my car in straight away for the recall also cleaned my car after 10/10 service
05 December 2024
After car collection, I noticed there was a rattling noise from the engine, when I opened the bonnet, I realised the engine cover was loose. I had to take time again to return to BMW to get it sorted.
05 December 2024
Worked well, did what they promised and kept in touch, slight disconnect between early staff taking car and service staff
05 December 2024
Just a 10/10 service really
04 December 2024
Good service
04 December 2024
Anya is the best
04 December 2024
Extremely helpful and friendly staff in all departments
03 December 2024
The staff are really nice but they should listen to you if you say you know your car already needs work doing
03 December 2024
Josh from Sales and the lady from Service (so sorry i can't remember her name) both mitigated the costly battery diagnostics & replacement required. Both were courteous, helpful & professional, agreeing a satisfactory conclusion. I am very grateful
02 December 2024
Things are done as and when they should be
02 December 2024
Although the work is current and ongoing, the service has been excellent to date.
01 December 2024
Never had a problem.
01 December 2024
Very freindley staff.
29 November 2024
Good customer service
29 November 2024
Very informative, kept me up to speed with the progress on my car.
28 November 2024
The staff are very professional and friendly. My service experience was exceptional and and very quick turnaround
28 November 2024
Good customer service. Very pleasant people to deal with. Car valeted as an extra.
28 November 2024
Treated as a value customer offering a professional service
27 November 2024
Availability for recall work was in a reasonable time frame. Window for work was kept to, and finished slightly early. Professional service for drop off and collection, with nice after work courtesy call.
27 November 2024
In the past when there has been a folt with the car been delt with satisfactory
27 November 2024
Key baytery not replaced as requested
26 November 2024
Great comms generally but when a problem was encountered with a part being unavailable until the following day Anya called me and arranged a courtesy car overnight so only a minor inconvenience but kept up to date u til resolved.
26 November 2024
Friendly people, good service and free car wash.
26 November 2024
Professional and polite.
25 November 2024
Action requested was completed and on time
25 November 2024
We were kept fully informed at each step of the service
25 November 2024
Quick easy excellent coms
24 November 2024
Comfortable waiting area with refreshments
24 November 2024
Helpful, professional staff and efficient service.
24 November 2024
Timely and efficient.
24 November 2024
My car was seen within short notice and was ready on time.
24 November 2024
Everything done as should have been on time
23 November 2024
The work carried out was very good and the valet was excellent. However, I was kept waiting for 45 minutes after being told that car would be ready. I also had to point out again that someone else's address was on our account.
22 November 2024
After leaving messages from 0845 to speak to the chap allocated to my case, I ended up having to drive to the branch to get an update and was then left waiting for a further 1/2hr until I spoke to someone about my displeasure at being left waitining
22 November 2024
Easy to book in by phone. Good service for last 16 years
16 January 2025
On time , we'll presented. Smooth hand over.