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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
373 ratings and 169 comments received in the last 90 days.
04 April 2025
All done very smoothly, effort put in with the unveiling and answered any questions I had and followed up with an after sales call to check all was ok which was appreciated.
03 April 2025
Sam, Chris and Alan, great service and worked with me to ensure my purchase meets my needs eg suggesting taking a test drive as engines were different. Just feel the team are really genuine and honest. Should be a given but it's not in all businesse
01 April 2025
Whilst I have moved home away from the Sandal dealership in Huddersfield I returned there because of my connection to them and the first class helpful people who are a pleasure to deal with.
31 March 2025
Never had any issues with Sandal at Huddersfield. The buying process is slick and easy with great service throughout from all of the staff.
29 March 2025
Extremely helpful and excellent product knowledge
24 March 2025
Smooth experience
20 March 2025
Always a pleasant experience. I have nothing negative to say.
20 March 2025
Mia at Sandal Huddersfield was extremely helpful when we were choosing and putting the specification together. She kept me up to date throughout the build process and myself and the family were made to feel special during handover
18 March 2025
Perfect
18 March 2025
Good service
18 March 2025
The car was ready on the day Jane told me it would be, and the purchase went through very easily and quickly. Everyone I dealt with was brilliant and efficient
16 March 2025
As mentioned above
12 March 2025
The sales person and the finance person were both very helpful and professional.
10 March 2025
Sandal BMW Huddersfield have looked after my needs and have been friendly and helpful throughout.
06 March 2025
Beata has done it again. Another fantastic sales experience. Ordered in November,collected March and Beata kept us fully updated on the vehicles progress throughout,which is exactly what we required. Could not possibly buy a vehicle without Beata.
21 February 2025
Very clear throughout the whole process, regular updates and complete transparency.
09 April 2025
Very professional
09 April 2025
Friendly staff and excellent customer service
08 April 2025
Very efficient couple service at Sandal Huddersfield when X3 was in for a Recall for EGR cooler
08 April 2025
Too early to say
08 April 2025
Good price an a swift response and solution to my cars issue
08 April 2025
Very pleasant waiting environment and staff kept me well informed.
08 April 2025
The service from the dealer has been great . The problem lies with having to visit the dealer in the first place due to the software issues .
08 April 2025
Great atmosphere at Huddersfield, good coffee and always good adice
07 April 2025
The reception staff were very helpful, the service was completed within the suggested timeframe and the showroom has excellent facilities.
07 April 2025
Service was great, easy to book online and work carried out on my vehicle in the timeframe advised. Even cost a little less than quoted at the time of booking.
06 April 2025
The worker who helped me was really helpful, I have forgotten what she was called, she had good customer service skills.
06 April 2025
Difficulty in speaking to service personnel who always seem to be busy or unable to answer calls. Had Reason for clarification on quote supplied for recommendations as I was leaving. Spoke to receptionist who tried to contact service without success.
05 April 2025
As previously stated, a minor repair took longer than expected, leaving me without car for two and a half days. However, a winter wheel swap was carried out at the same time, so I didn't have to come back again.
04 April 2025
Wasted 2 hours in the dealership to be told multiple different things. Was promised a loan car to no avail.
04 April 2025
Job done and your kept informed.
04 April 2025
No problems
03 April 2025
.
03 April 2025
Kam was very helpful
03 April 2025
Got an appointment when I needed and plenty of reminders and good follow-up
03 April 2025
The vehicle was booked in as I had a warning that the car wasn't measuring tyre and heat readings. Originally told required a diagnostic checked when picked up said it didn't need one, everything was know ok. However problem still ongoing.Re booked
02 April 2025
Kept me informed of progress
02 April 2025
All done very fast and professional. I liked that you wash my car.
02 April 2025
Fixed my car, kept me in the loop, friendly staff.
02 April 2025
Ready early, and very well washed car
02 April 2025
Great job and in addition they also fitted in a re-call which meant I did not have to return too Sandal to have this done.
01 April 2025
As always, an easy process getting work done by Sandal. Appreciate the enthusiasm of the technician on the video too!
31 March 2025
Every thing went smoothly
31 March 2025
My vehicle was collected in good time. The required service and mot had been performed and the vehicle returned before 1pm.
30 March 2025
The vehicle was dropped off at the appointed time and was ready when the service handler said it would be ready, washed and vacuumed
29 March 2025
It was pretty good did what they were supposed to do.
29 March 2025
Seamless!!
29 March 2025
Service Advisor Jeanette was very professional and helpful
27 March 2025
Been before great service job well done very professional
27 March 2025
You did what you said you were gonna do, therefore I'm satisfied.
27 March 2025
Friendly attentive staff
26 March 2025
Jeanette was extremely professional, empathetic, and provided me with regular updates on the progress of the repair work on my X5. Excellent service!
26 March 2025
Excellent Customer Service
26 March 2025
Fitted me in at short notice
25 March 2025
BMW listened to us when we booked, and helped us with collect & delivery...thank you...
24 March 2025
Very helpful team, reasonable quote, quick turnaround and a good customer waiting area if I chose to stay and wait.
23 March 2025
Service in line with the premium brand
23 March 2025
Service wise all well; was asked if they could wash and clean my car to which I said yes. Before collection they told me it had been done and was ready. On collection it hadn't been cleaned. Shame when they had the car 2.5 days
23 March 2025
Work done to schedule and comprehensive feedback given when car was collected.
23 March 2025
As always the staff were friendly and competent. No hidden expences
22 March 2025
Very polite, efficient and informative. Strong feeing of trust.
22 March 2025
Car sorted while I waited for it, all work carried out to my satisfaction as usual.
22 March 2025
Done exactly what was said and in time
21 March 2025
Friendly and helpful.
21 March 2025
My car went in for a BMW recall for air bag checks. Additionally BMW undertook general checks and submitted me with a printout report. They also thoroughly washed my car exterior and hoovered the inside. I was impressed and left with an indebted feel
19 March 2025
Great service
19 March 2025
The disappointment related to having requested a 4pm collection when booking, the car was only finally returned about 6pm, i had to wait around 2 hours at the garage. If id forgone the requested valet i assume the car would have been ready earlier.
18 March 2025
I booked my service for 11.30 so arrived for that time however was told my car wasn't due in until 2.30. I couldn't find my appt but the very lovely lady on reception managed to ensure my car was done for the time I had as I had my baby with me.
18 March 2025
Sat waiting for keys to be handed back and a customer that came in after me was dealt with before I was.
17 March 2025
Very helpful & friendly staff
16 March 2025
The work was completed in a timely manner
16 March 2025
Completely satisfied
15 March 2025
Service was very good, liked the video which was short but then £509+ for next to nothing and little time spent on the car
14 March 2025
I would have preferred a like for like courtesy car. BMW i4 was in for a service and I was given a mini in the meantime. Not ideal
14 March 2025
Great to contact and good friendly service
12 March 2025
Usual good service
12 March 2025
As above
11 March 2025
Hassle free
11 March 2025
Friendly people
09 March 2025
Do not like the wait to see a member of staff just get to prices etc. however when the staff become free they are super professional and friendly and really look after me.
09 March 2025
Well organised
09 March 2025
From arrival Receptionists were helpful and welcoming. Extra unexpected work carried out at the same time as booked work without fuss. Service Advisor advised us of action required.
09 March 2025
Staff provided excellent customer service, ringing to discuss work that needed doing, ensuring the car was spotless inside and out and having the car ready at a time that suited us.
09 March 2025
Work done satisfactorily and cleanly even when last visit was an unplanned one
09 March 2025
Great team who keep you well informed
09 March 2025
Done well
08 March 2025
Very good interaction with clients i like it
08 March 2025
The staff are all very friendly and helpful. On every visit I am treated like a VIP. The showroom and waiting facilities are excellent
08 March 2025
No issues. Great service.
06 March 2025
Overall excellent service
06 March 2025
The service from start to finish was perfect and I was kept updated.
05 March 2025
Perfect service could not wish for more.
05 March 2025
Not happy, car with a fault still- don't ethos from prestigious brand such as BMW
04 March 2025
Couldn't ask for more
03 March 2025
Friendly staff wash and vacuumed my vehicle carried out a health check on my vehicle
03 March 2025
As above
02 March 2025
Very good at doing a service in the time they say. Clean the car at the end very good, inside and outside.They are very good at talking to you and answering your questions.
01 March 2025
.
27 February 2025
All work completed
26 February 2025
They kept me updated and the car was repaired earlier than expected.
26 February 2025
The video sent was informative, I was called about the rear brake pads too and was asked if I wanted them done on the same day, always friendly when taking the car and picking it up. Overall great experience.
25 February 2025
Easy booking in process and great service from all involved.
25 February 2025
Friendly and efficient staff.
25 February 2025
Very Satisfied
25 February 2025
As above. Fantastic service and comfort whilst I worked from the showroom awaiting the works to be completed
25 February 2025
No effort to even find out what my concerns were about. What was most laughable is the fact that my service attendant suggested I bring my car back in so that a vehicle health check could be recorded for my perusal. As they hadn't recorded one prior.
24 February 2025
My car was damaged
23 February 2025
From the reception ladies to everyone in service the whole experience was easy and simple.
23 February 2025
Excellent
23 February 2025
Vehicle returned for a recall, I requested some additional works. I was contacted by service to confirm all works were completed. Unfortunately on collection the recall works were done, however, the additional works were in complete
23 February 2025
Sandal were very helpful in diagnosing the fault, technician accompanied me in the vehicle to identify the fault which they successfully enabling them to fit the correct part.
20 February 2025
Yes I was quite happy, the complementary clean & wash was much appreciated
20 February 2025
The service I received was exceptional, the staff were all so helpful and polite. The reception desk staff and particularly Kamil and Kimberly were great.
20 February 2025
The car now has more warnings flashing after having the work done. It's as though they have caused extra work to be done for financial benefit.
17 February 2025
I was promised a call by your employee in the morning of my Service to confirm my appointment which I never received and I had to call back twice before I managed to speak with her.
17 February 2025
Not enough characters available for me to explain.
16 February 2025
Very satisfied, very easy process from initial phone call booking the car in, to collection.
14 February 2025
Easy to arrange the service - polite and professional at all times
13 February 2025
The team was great just disappointing about the car
12 February 2025
Very satisfied, didn't have one issue. Tyler was brilliant from the start to the end. She kept in contact from the day before my booking right up until I got my car back. Sorted me out a courtesy car at short notice.
12 February 2025
Very happy.
11 February 2025
In the 3 year's since I've been using sandal bmw ( Huddersfield) alhamdulila no issues whatsoever so ever
09 February 2025
Really appreciated the complementary valet and video following safety call back. Friendly and helpful staff
09 February 2025
Everything was completed and updates were regular
06 February 2025
I've had very bad experience before at Sandal Huddersfield
06 February 2025
Would have been nice to have been offered a drink! Apart from that, everyone I walked past said hello or good morning and every was extremely pleasant.
04 February 2025
Work carried out exactly as described and car spotless when returned to me
04 February 2025
Everything went as smoothly as it could
03 February 2025
Very efficient service. The car was ready when they said cleaned and sparkling
03 February 2025
Totally satisfied with the service provided
03 February 2025
I have always found the staff at Sandal to be friendly, efficient and knowledgeable about their products.
03 February 2025
The service was excellent.
03 February 2025
Helpful
02 February 2025
Excellent communication from start to finish
02 February 2025
You always solve any problems and keep me advised when the service will be completed.
02 February 2025
Staff members were very friendly
02 February 2025
Excellent service from Sandal Huddersfield - really happy with the support and information given to me by all the staff i dealt with. Friendly and supportive as well.
02 February 2025
Found the video really helpful. Car was washed and cleaned inside, looked like a new car!!
01 February 2025
Tyler went over and above to provide us with a great service
01 February 2025
Superficial inspection. Ignored the narrative. Very poor
01 February 2025
Has above friendly staff and explained everything
31 January 2025
One small problem this time but dealt with to my satisfaction. I had to return the following day to have a fault remedied I always give 5 stars. Perhaps this time it should be four and a half.
30 January 2025
From start to finish, everything was explained in detail about what is going to happen to my vehicle, Sandal BMW Huddersfield gave me a collection time and stuck to their word. Fantastic team.
30 January 2025
Very well looked after , i feel my custom is valued. Car returned clean inside and out I would just add that the wait for a service appointment is about one month, i think that should possibly be looked at
29 January 2025
Great service
28 January 2025
My recent experience was horrendous and i will not consider using the service department for either of my 2 vehicles again. From losing my car in the compound for 20 minutes to having the vehicle 3 days for a minor issue.
28 January 2025
best BMW garage I have ever been too and ive owned alot of BMW's
28 January 2025
No communication throughout.
28 January 2025
Being told I'm going to have to pay for a diagnostic check after the problems with my car came after a recall. Shocking behaviour
27 January 2025
All went to plan. On time and good communication.
27 January 2025
Everything went according to plan, staff were very helpful and polite
27 January 2025
First class treatment.
25 January 2025
The service advisor went above and beyond to accommodate my additional request. Car delivered to timeframe agreed
25 January 2025
Slightly slow in emailing estimates for work
25 January 2025
Looked after
24 January 2025
Efficient and helpful
23 January 2025
Would have been 5* however my car, which I dropped off at 8am, wasn't ready to collect until the morning after. This was due to it not being completed until 5:30pm which was an hour after I finish work and was therefore back at home.
23 January 2025
The bodyshop manager in particular was very knowledgeable . She kept me informed at each stage. The work done on my car was excellent.
23 January 2025
Excellent
22 January 2025
Very efficient
22 January 2025
good service, but vehicle handed back 40 minutes after agreed time
22 January 2025
Headlight replacement was fitted on the same day and on time for me to collwct
22 January 2025
All work completed as expected and reviewed with me when arrived to pick up car. Car cleaned outside and in which was appreciated too
21 January 2025
Helped to arrange curtesy car made life easy
21 January 2025
All issues addressed to our satisfaction, however we're still awaiting the vehicle inspection video sending through from Beth.
20 January 2025
Service is good, nice environment.
20 January 2025
completely satisfied 10 out of 10
19 January 2025
All work was carried out as required. Whilst in for recall, addition work was identified. This was notified and quoted at full cost for approval. I have a comprehensive warranty but had to point this out. I believe they should check this before quote
07 April 2025
Someone was always on reception (not the case for other local car dealerships) friendly and helpful. Staff were quickly available (also not the same experience at other local dealerships - waited over 15 mins in VW and ended up leaving).