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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
341 ratings and 144 comments received in the last 90 days.
20 March 2025
Always a pleasant experience. I have nothing negative to say.
18 March 2025
The car was ready on the day Jane told me it would be, and the purchase went through very easily and quickly. Everyone I dealt with was brilliant and efficient
18 March 2025
Perfect
18 March 2025
Good service
16 March 2025
As mentioned above
12 March 2025
The sales person and the finance person were both very helpful and professional.
10 March 2025
Sandal BMW Huddersfield have looked after my needs and have been friendly and helpful throughout.
06 March 2025
Beata has done it again. Another fantastic sales experience. Ordered in November,collected March and Beata kept us fully updated on the vehicles progress throughout,which is exactly what we required. Could not possibly buy a vehicle without Beata.
21 February 2025
Very clear throughout the whole process, regular updates and complete transparency.
16 January 2025
On time , we'll presented. Smooth hand over.
12 January 2025
First time Ive used Sandal BMW Huddersfield and i must say it was a pleasurable experience from start to finish. Lovely and caring people.
11 January 2025
Very professional and good advice given, Gary ,Chris and Beata worked very hard to help me make the purchase.
10 January 2025
From start to finish I was made to feel very welcome and very well looked after by all of the team. Special thanks to Jane my sales executive who was very knowledgable and extremely professional, she knows her job well! Thank you guys !!
08 January 2025
All went as arranged
21 March 2025
Friendly and helpful.
21 March 2025
My car went in for a BMW recall for air bag checks. Additionally BMW undertook general checks and submitted me with a printout report. They also thoroughly washed my car exterior and hoovered the inside. I was impressed and left with an indebted feel
19 March 2025
Great service
19 March 2025
The disappointment related to having requested a 4pm collection when booking, the car was only finally returned about 6pm, i had to wait around 2 hours at the garage. If id forgone the requested valet i assume the car would have been ready earlier.
18 March 2025
I booked my service for 11.30 so arrived for that time however was told my car wasn't due in until 2.30. I couldn't find my appt but the very lovely lady on reception managed to ensure my car was done for the time I had as I had my baby with me.
18 March 2025
Sat waiting for keys to be handed back and a customer that came in after me was dealt with before I was.
17 March 2025
Very helpful & friendly staff
16 March 2025
Completely satisfied
16 March 2025
The work was completed in a timely manner
15 March 2025
Service was very good, liked the video which was short but then £509+ for next to nothing and little time spent on the car
14 March 2025
Great to contact and good friendly service
14 March 2025
I would have preferred a like for like courtesy car. BMW i4 was in for a service and I was given a mini in the meantime. Not ideal
12 March 2025
As above
12 March 2025
Usual good service
11 March 2025
Hassle free
11 March 2025
Friendly people
09 March 2025
From arrival Receptionists were helpful and welcoming. Extra unexpected work carried out at the same time as booked work without fuss. Service Advisor advised us of action required.
09 March 2025
Work done satisfactorily and cleanly even when last visit was an unplanned one
09 March 2025
Well organised
09 March 2025
Do not like the wait to see a member of staff just get to prices etc. however when the staff become free they are super professional and friendly and really look after me.
09 March 2025
Done well
09 March 2025
Great team who keep you well informed
09 March 2025
Staff provided excellent customer service, ringing to discuss work that needed doing, ensuring the car was spotless inside and out and having the car ready at a time that suited us.
08 March 2025
Very good interaction with clients i like it
08 March 2025
The staff are all very friendly and helpful. On every visit I am treated like a VIP. The showroom and waiting facilities are excellent
08 March 2025
No issues. Great service.
06 March 2025
Overall excellent service
06 March 2025
The service from start to finish was perfect and I was kept updated.
05 March 2025
Not happy, car with a fault still- don't ethos from prestigious brand such as BMW
05 March 2025
Perfect service could not wish for more.
04 March 2025
Couldn't ask for more
03 March 2025
Friendly staff wash and vacuumed my vehicle carried out a health check on my vehicle
03 March 2025
As above
02 March 2025
Very good at doing a service in the time they say. Clean the car at the end very good, inside and outside.They are very good at talking to you and answering your questions.
01 March 2025
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27 February 2025
All work completed
26 February 2025
They kept me updated and the car was repaired earlier than expected.
26 February 2025
The video sent was informative, I was called about the rear brake pads too and was asked if I wanted them done on the same day, always friendly when taking the car and picking it up. Overall great experience.
25 February 2025
Easy booking in process and great service from all involved.
25 February 2025
Friendly and efficient staff.
25 February 2025
Very Satisfied
25 February 2025
As above. Fantastic service and comfort whilst I worked from the showroom awaiting the works to be completed
25 February 2025
No effort to even find out what my concerns were about. What was most laughable is the fact that my service attendant suggested I bring my car back in so that a vehicle health check could be recorded for my perusal. As they hadn't recorded one prior.
24 February 2025
My car was damaged
23 February 2025
From the reception ladies to everyone in service the whole experience was easy and simple.
23 February 2025
Excellent
23 February 2025
Vehicle returned for a recall, I requested some additional works. I was contacted by service to confirm all works were completed. Unfortunately on collection the recall works were done, however, the additional works were in complete
23 February 2025
Sandal were very helpful in diagnosing the fault, technician accompanied me in the vehicle to identify the fault which they successfully enabling them to fit the correct part.
20 February 2025
Yes I was quite happy, the complementary clean & wash was much appreciated
20 February 2025
The service I received was exceptional, the staff were all so helpful and polite. The reception desk staff and particularly Kamil and Kimberly were great.
20 February 2025
The car now has more warnings flashing after having the work done. It's as though they have caused extra work to be done for financial benefit.
17 February 2025
I was promised a call by your employee in the morning of my Service to confirm my appointment which I never received and I had to call back twice before I managed to speak with her.
17 February 2025
Not enough characters available for me to explain.
16 February 2025
Very satisfied, very easy process from initial phone call booking the car in, to collection.
14 February 2025
Easy to arrange the service - polite and professional at all times
13 February 2025
The team was great just disappointing about the car
12 February 2025
Very satisfied, didn't have one issue. Tyler was brilliant from the start to the end. She kept in contact from the day before my booking right up until I got my car back. Sorted me out a courtesy car at short notice.
12 February 2025
Very happy.
11 February 2025
In the 3 year's since I've been using sandal bmw ( Huddersfield) alhamdulila no issues whatsoever so ever
09 February 2025
Really appreciated the complementary valet and video following safety call back. Friendly and helpful staff
09 February 2025
Everything was completed and updates were regular
06 February 2025
I've had very bad experience before at Sandal Huddersfield
06 February 2025
Would have been nice to have been offered a drink! Apart from that, everyone I walked past said hello or good morning and every was extremely pleasant.
04 February 2025
Work carried out exactly as described and car spotless when returned to me
04 February 2025
Everything went as smoothly as it could
03 February 2025
Very efficient service. The car was ready when they said cleaned and sparkling
03 February 2025
Totally satisfied with the service provided
03 February 2025
I have always found the staff at Sandal to be friendly, efficient and knowledgeable about their products.
03 February 2025
The service was excellent.
03 February 2025
Helpful
02 February 2025
Excellent communication from start to finish
02 February 2025
You always solve any problems and keep me advised when the service will be completed.
02 February 2025
Staff members were very friendly
02 February 2025
Excellent service from Sandal Huddersfield - really happy with the support and information given to me by all the staff i dealt with. Friendly and supportive as well.
02 February 2025
Found the video really helpful. Car was washed and cleaned inside, looked like a new car!!
01 February 2025
Tyler went over and above to provide us with a great service
01 February 2025
Superficial inspection. Ignored the narrative. Very poor
01 February 2025
Has above friendly staff and explained everything
31 January 2025
One small problem this time but dealt with to my satisfaction. I had to return the following day to have a fault remedied I always give 5 stars. Perhaps this time it should be four and a half.
30 January 2025
Very well looked after , i feel my custom is valued. Car returned clean inside and out I would just add that the wait for a service appointment is about one month, i think that should possibly be looked at
30 January 2025
From start to finish, everything was explained in detail about what is going to happen to my vehicle, Sandal BMW Huddersfield gave me a collection time and stuck to their word. Fantastic team.
29 January 2025
Great service
28 January 2025
My recent experience was horrendous and i will not consider using the service department for either of my 2 vehicles again. From losing my car in the compound for 20 minutes to having the vehicle 3 days for a minor issue.
28 January 2025
best BMW garage I have ever been too and ive owned alot of BMW's
28 January 2025
No communication throughout.
28 January 2025
Being told I'm going to have to pay for a diagnostic check after the problems with my car came after a recall. Shocking behaviour
27 January 2025
All went to plan. On time and good communication.
27 January 2025
Everything went according to plan, staff were very helpful and polite
27 January 2025
First class treatment.
25 January 2025
Slightly slow in emailing estimates for work
25 January 2025
Looked after
25 January 2025
The service advisor went above and beyond to accommodate my additional request. Car delivered to timeframe agreed
24 January 2025
Efficient and helpful
23 January 2025
The bodyshop manager in particular was very knowledgeable . She kept me informed at each stage. The work done on my car was excellent.
23 January 2025
Would have been 5* however my car, which I dropped off at 8am, wasn't ready to collect until the morning after. This was due to it not being completed until 5:30pm which was an hour after I finish work and was therefore back at home.
23 January 2025
Excellent
22 January 2025
All work completed as expected and reviewed with me when arrived to pick up car. Car cleaned outside and in which was appreciated too
22 January 2025
Headlight replacement was fitted on the same day and on time for me to collwct
22 January 2025
good service, but vehicle handed back 40 minutes after agreed time
22 January 2025
Very efficient
21 January 2025
Helped to arrange curtesy car made life easy
21 January 2025
All issues addressed to our satisfaction, however we're still awaiting the vehicle inspection video sending through from Beth.
20 January 2025
completely satisfied 10 out of 10
20 January 2025
Service is good, nice environment.
19 January 2025
All work was carried out as required. Whilst in for recall, addition work was identified. This was notified and quoted at full cost for approval. I have a comprehensive warranty but had to point this out. I believe they should check this before quote
15 January 2025
First class service as expected.
15 January 2025
Unfortunately this occasion there was 2 requests missed. One was a request for the mot to be carried out and one to check the door seal on the drivers door
15 January 2025
I was totally empowered and given opportunity for informed decision making
15 January 2025
.
14 January 2025
I have had my car 10 years and had all my servicing and repairs carried out by Sandal Huddersfield and have no complaints. Communication is good, pricing not unreasonable and the work seems to be of a high standard.
14 January 2025
Full service done and paid but problem with exhaust which is under warranty, did nothing about it, said they would call to arrange re booking it back in. Never have, very unprofessional
14 January 2025
Car booked in for 10.00am, I was waiting for car on site, still on car park at 10.40, simple recall.
14 January 2025
They were brilliant. We needed a service at short notice and despite them being very busy they fitted us in and did a great job.
14 January 2025
Whoever is doing the hiring is doing a good job
13 January 2025
Job completed within the suggested time frame and was made very comfortable during my wait. Car came back gleaming too!! Thank you all.
13 January 2025
Simple, easy, straight forward and very helpful.
13 January 2025
They did exactly what they said was needed
12 January 2025
All work completed Good communication Helpful staff
12 January 2025
Car was booked in for MOT which was done without problems but the car is still warning MOT is due.
12 January 2025
The service I recieved was very good,I was kept informed and I was very happy with all aspects of the service.
10 January 2025
Car was in for recall work & everything went as scheduled. Very pleased with the service provision.
09 January 2025
Service carried out for a reasonable price Car provided for convenience and the staff were friendly helpful and knowledgeable.
07 January 2025
Good
05 January 2025
Car was with you from 8.30am(as requested). I asked to be called before 3.45pm as my last train to get to Huddersfield so I was there for closing was at 4.05pm. Nobody called me (this also happened on my last visit). No video sent either. No car wash
05 January 2025
The experience was really good. The lovely lady deserves a raise for looking after me. Made the trip very seamless
02 January 2025
Service was fine but a bit disappointed that a broken coil spring was not identified until after 3 hours of waiting so the MOT failure meant I could not drive the vehicle home. Assistance was good but earlier identification would have avoided wait
29 December 2024
Customer service was fantastic
29 December 2024
No hassle, friendly, quality service
29 December 2024
Totally competent and the work happened speedily whilst i drank coffee :)
20 March 2025
Mia at Sandal Huddersfield was extremely helpful when we were choosing and putting the specification together. She kept me up to date throughout the build process and myself and the family were made to feel special during handover